Support

Need help with FaithKnight? Email us at support@summitridgemediagroup.com. Send it from the email address on your account so we can find you.

Signing in

• Sign in with your email and password from the FaithKnight start screen (Sign in).
• Forgot your password? Choose “Forgot password” on the sign-in screen and we will email you a link to set a new one. Check your spam folder if it does not arrive within a few minutes.
• Still stuck? Email us with the address you signed up with.

Billing and purchases

• Memberships bought on the website are managed with Manage Billing on the Upgrade screen, where you can update your card or cancel. A cancelled plan stays active until the end of the period you paid for.
• Your first membership purchase can be refunded once within 7 days if its paid features have not been used. Use Request a refund on the Upgrade screen. Details are in our Terms of Use.
• In the iPhone app, purchases are made through Apple and managed in your Apple Account settings (Settings > your name > Subscriptions). Restore Purchases on the Upgrade screen restores them on a new device.
• For any other billing question, email support@summitridgemediagroup.com.

Deleting your account

You can delete your account yourself in FaithKnight: Profile > Account > Delete account. You confirm it is you (your password, or sign in again with your email link and return within 10 minutes), type DELETE and confirm. Deletion is permanent. It removes your profile, progress and the personal information linked to your account, except records we must keep by law, which stay without your name or email. Your sign-in is deleted too, unless you also use it for other Godsprisoner services. A website membership is cancelled when your account is deleted; a Family plan is not renewed, and its members keep access until the end of the period already paid. Purchases made through Apple are billed by Apple and are not cancelled by deleting your account: cancel them in your Apple Account settings first. You can also email support@summitridgemediagroup.com from the email address on your account. See our Privacy Policy.

Microphone and speaking

Speaking features ask for microphone permission the first time you use them. If you said no, turn it back on in your device settings (on iPhone: Settings > FaithKnight > Microphone), or type your answer instead.

When you write to us

Tell us your device (for example iPhone 15 or a desktop browser), the screen you were on, and what happened. A screenshot helps.

FaithKnight is operated by Summit Ridge Media LLC.